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How We Handle Your Data and Account

We keep this page current so you always know where you stand with supertower. Your account data, wallet activity through bKash, Nagad or Rocket, and personal details are governed by the policies outlined below. Access depends on your local law and eligible regions.

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DATA HANDLING DETAIL

How We Protect and Manage What You Share

Every piece of information tied to your supertower account has a purpose and a defined handling rule. Below we explain data practices across six key areas so you can make informed choices about your account and wallet activity.

Encryption in Transit

All data moving between your device and our servers travels through encrypted channels. This covers login credentials, bKash or Nagad transaction confirmations, personal details and session tokens. No plaintext personal data crosses our network boundary.

Cookie and Tracker Use

We use session cookies to keep you logged in and analytics trackers to understand how pages perform. You can adjust cookie preferences from the footer banner. We do not use tracking for third-party advertising on your account pages.

Account Security Measures

Your account is protected by password plus OTP verification sent to your registered mobile number. After multiple failed login attempts, the account locks temporarily. You can reset access through the Rocket or Nagad-linked mobile number on file.

Data Retention Period

We keep your transaction and identity records for as long as your account is active. After you request closure, records are held for a limited additional period to meet any outstanding obligations, then permanently deleted from active systems.

Who to Contact for Changes

For corrections to personal details, a data export, or full deletion, reach the compliance team via live chat or the email address in your account panel. Identity verification is required before any change is processed.

Third-Party Data Sharing

We share data only with payment processors handling your bKash, Nagad or Rocket transactions, identity verification services, and authorities where law requires it. We never sell your personal information or share it for marketing by outside companies.

POLICY CONTACT PATHS

Reach Us About Any Policy Question

If something in our legal documents is unclear, or you want to exercise a data right, these are the channels to use. We handle policy queries separately from general account help so your request reaches the right team without delay.

Jurisdiction and Policy Scope

supertower Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our services are available only where local law permits online sports and casino platforms. If you access supertower from Bangladesh or another eligible region, the policies on this page apply to your account, your transactions through bKash, Nagad or Rocket, and every piece of personal information

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you share with us. We do not guarantee availability in any specific location. Regional restrictions may change without notice based on regulatory developments. Your continued use of the platform after any policy update means you accept the revised terms. We collect only the information necessary to
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operate your account, process your deposits and withdrawals, verify your identity, and communicate service updates. Data we hold includes your name, contact details, wallet identifiers, transaction history, device information and session logs. We retain this data for as long as your account remains active and for
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a reasonable period after closure to comply with record-keeping obligations. You may request a copy of your data or ask us to delete it by contacting our support team through live chat or email. Requests are processed after identity verification. We never sell personal data to
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third parties. Shared data is limited to payment processors, identity verification partners and where legally compelled. Cookie usage, session tracking and analytics follow our separate cookie notice accessible from the site footer.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Rights and Our Policies

These answers address the questions we receive most often about data, access, and account governance on supertower. If your situation is not covered here, reach out through the support channels above.

We collect your name, mobile number, email address, wallet identifiers for bKash, Nagad or Rocket, device type, IP address and session logs. This is the minimum needed to verify identity, process transactions and maintain account security.

Yes. Go to Settings then Privacy inside your account and submit a data export request. After identity verification through your registered mobile number, we compile and deliver a downloadable file covering your personal details and transaction history.

Submit a deletion request via the Privacy section in account settings or contact the compliance team through live chat. Once your identity is confirmed we remove personal data from active systems, retaining only what law requires for record-keeping.

Access depends on your local law and eligible regions. We do not make blanket availability claims. If regulatory conditions change, access may be adjusted. Check this page periodically for updates on jurisdictional scope.

Transaction data is visible only to our internal finance team and the payment processor handling the specific transfer. We do not expose wallet details to other users, marketing partners or any third party beyond what is legally required.

Session cookies keep you logged in. Analytics cookies help us measure page performance. You can manage preferences from the cookie banner in the site footer. We do not use cookies to serve third-party ads on your account pages.

After closure, personal and transaction records are retained for a limited compliance period, then permanently removed from active databases. During retention, data is not used for marketing or shared with partners beyond legal obligations.

No. We never sell or share personal data for advertising purposes. Data goes only to payment processors for bKash, Nagad or Rocket transactions, identity verification services, and legal authorities when compelled by law.

Open your account settings and edit the relevant fields directly for basic details like email or phone. For name or identity document corrections, contact the compliance team through live chat. They process updates after verifying your current identity.

We use password authentication plus OTP sent to your registered mobile number. Repeated failed login attempts trigger a temporary lock. You can reset access using the mobile number linked to your bKash, Nagad or Rocket wallet on file.

How We Handle Your Data and Account

How We Protect and Manage What You Share

Encryption in Transit

Cookie and Tracker Use

Account Security Measures

Data Retention Period

Who to Contact for Changes

Third-Party Data Sharing

Reach Us About Any Policy Question

Common Questions About Your Rights and Our Policies

01 What personal data does supertower collect when I open an account?

02 Can I request a full copy of the data you hold about me?

03 How do I ask supertower to delete my personal information?

04 Is supertower available in all regions of Bangladesh?

05 Who can see my bKash, Nagad or Rocket transaction details?

06 How does supertower use cookies on the site?

07 What happens to my data if I close my account?

08 Does supertower share my information with advertisers?

09 How do I update incorrect personal details on my account?

10 What security measures protect my account from unauthorised access?

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