Reference

Terms Conditions That Govern Your supertower Account

These Terms & Conditions set out what you agree to when you open and use a supertower account — covering eligibility, wallet transactions through bKash, Nagad, and Rocket, account conduct, and what happens when rules are not followed.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesLocal law & region dependentAccount conduct standardsSubject to periodic updates
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supertower Terms Conditions That Govern Your supertower Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been affected by a terms decision you want to dispute, our support team is reachable around the clock. Contact us through your account's live chat, or reach us by email for formal written queries. We aim to acknowledge terms-related disputes within one working day and resolve them as quickly as the circumstances allow.

Live Chat — Account Queries Open your account dashboard and tap the chat icon to reach our support team directly. Terms questions, wallet-identity mismatches, and account-conduct queries are handled here first. Available around the clock for supported Bangladesh regions.
Email — Formal Disputes Send a written terms dispute or account-review request to our support email address shown inside your account settings. We handle email queries in the order received and aim to respond within one working day for terms-related matters.
Account Help Centre Your account dashboard includes a help section covering the most common terms questions — wallet verification steps, eligibility checks, and what to do if a bKash or Nagad transaction is flagged during a routine account review.
HOW WE UPHOLD THESE TERMS

Account Security, Data Handling, and Your Rights Under These Terms

Behind these terms is a set of real operational practices that protect your account and keep the platform fair for everyone who uses it. From the moment your account is created, we apply identity and wallet-verification checks, monitor for conduct that breaches these terms, and retain transaction records in line with our data policy. Here is a breakdown of the six key areas these terms govern in practice.

Identity Verification

When you link a bKash, Nagad, or Rocket wallet to your account, we verify that the registered mobile number matches your account details.

Account Data Retention

We retain account data — including transaction history, login records, and wallet-link activity — for as long as your account is active and for a defined period after closure.

Cookie and Session Policy

Our platform uses session cookies to keep your account logged in as you move between the sportsbook, live casino, and slot rooms.

Conduct Standards and Account Suspension

These terms set clear conduct rules. Creating multiple accounts, using mismatched wallet credentials, or attempting to manipulate any game or market on the platform are breaches that may result in immediate suspension. We investigate each case before taking permanent action.

Requesting Account Changes or Closure

To update your linked bKash, Nagad, or Rocket number, or to request account closure, contact our support team through live chat or the formal email channel.

Dispute Resolution Process

If you disagree with a terms decision affecting your account — such as a withdrawal hold or account review outcome — you can raise a formal dispute through the email channel.

Common Questions About supertower Terms & Conditions

These are the questions we see most often from account holders who want to understand their rights, obligations, and what the terms mean in practice for their day-to-day account use.

These terms apply to anyone who opens or uses a supertower account. Eligibility depends on your location and whether online betting or casino activity is lawful under your local law. We serve supported Bangladesh regions; if your region is not eligible, these terms prohibit you from opening an account.

We may update these terms at any time. When we do, we post the revised version on this page with a note indicating the change. Continuing to use your account after the update is posted means you accept the new version. If you disagree with a change, you should stop using the account and contact us.

A wallet that does not match your registered account details will be flagged during the verification check we run before processing withdrawals. You will be asked to either correct the wallet details or provide documentation confirming the link. Accounts with persistently mismatched wallet credentials may be suspended pending review.

No. These terms permit only one account per person. Creating a second account — whether under the same or a different identity — is a breach of these terms and may result in both accounts being suspended. If you believe a duplicate account was created in error, contact our support team immediately through live chat.

Send a closure request through the email support channel shown inside your account dashboard. Before we process the closure, any remaining wallet balance must be withdrawn through a verified bKash, Nagad, or Rocket transaction. Once the balance is cleared and the request is confirmed, we will close the account and retain the records as required by our data policy.

We retain transaction history, identity records, and wallet-link activity for a defined period after account closure. This is part of our standard data retention practice under these terms. If you want to know specifically what data we hold, you can submit a written request through the email support channel.

Yes. Rocket is treated the same as bKash and Nagad under these terms. Your Rocket mobile number must be registered in your name and match your account details. Rocket transactions are also subject to the mobile financial service provider's own rules, which operate alongside ours and not in place of them.

Breaches include opening multiple accounts, linking wallet credentials that belong to someone else, attempting to manipulate game outcomes or sports markets, and providing false information during account registration or verification. Any of these may result in account suspension and a review of your transaction history before any funds are released.

Contact us through the email support channel listed in your account dashboard. Include your account details and a clear description of the decision you are disputing. We will acknowledge your dispute and review the relevant account records. Our written outcome is typically provided within a reasonable timeframe from the date of acknowledgement.

Both the sportsbook and the casino sections of your account are governed by these same Terms & Conditions. Your account wallet — whether you fund it via bKash, Nagad, or Rocket — operates under a single set of rules regardless of which section you use. Section-specific rules, such as those around market settlement on cricket or football, are set out in the relevant section of these terms.

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