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How supertower Handles Your Privacy

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

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PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your personal information is used, or you want to exercise any of your data rights, our support channels are open. You can raise a privacy request through live chat, email, or directly within your account settings under the data section.

Team online

Live Chat

Open the chat widget from any page on mobile or desktop. Let the agent know your query is about personal data or a privacy request, and they will route you to the data team for a direct response.

Email Support

Send your privacy-related request to our support email address. Include your registered mobile number so we can locate your account quickly. We aim to acknowledge data requests within a short timeframe after receiving them.

Account Settings

Inside your account, head to the data and privacy section. From there you can download a summary of the information we hold, update contact details, or submit a formal deletion request directly through the interface.

HOW WE PROTECT YOU

Data Handling, Security and Your Control

We use layered measures to keep your account information safe, from encrypted connections to internal access controls. Below you will find specifics on how each part of your data lifecycle works at supertower — from the moment you register through to account closure.

Encrypted Connections Every interaction between your device and our platform travels over SSL-encrypted channels. Whether you are logging in from Dhaka or checking your withdrawal status, the data in transit cannot be read by third parties intercepting the connection.
Cookie Management We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. You can clear cookies through your browser settings at any time, though this will log you out and reset saved preferences on that device.
Account Security Your account is protected by a password and OTP verification sent to your registered mobile number. If our system detects a login from an unfamiliar device, we trigger an additional verification step before granting access to your wallet or personal details.
Data Retention We keep your account information for the duration of your active membership. After you request closure, we retain limited records for a defined period to comply with applicable legal requirements, then securely delete remaining personal data from our systems.
Internal Access Controls Only authorised personnel can view your personal data, and access is logged. Our team members are trained on data handling procedures, and internal audits check that nobody accesses information beyond what their role requires to support your account.
Requesting Changes You have the right to ask us to correct, export or delete your personal data. Submit a request via live chat or the account settings panel. We verify your identity through OTP before processing any changes, and confirm completion once the update is applied.

Common Questions About Your Data

Below are answers to the privacy questions our Bangladesh users ask most often. If your question is not covered here, reach out through live chat or email and our data team will respond directly.

We collect your name, mobile number, email address and any identity documents you upload for verification. Transaction references from bKash, Nagad or Rocket are also recorded when you make deposits or withdrawals, but we never store your wallet PIN.

We share data only with payment processors to complete your transactions, identity verification partners to confirm documents, and legal authorities if required by applicable law. We do not sell your personal data to advertisers or unrelated companies.

Log into your account, navigate to the data and privacy section in settings, and select the export option. Alternatively, contact live chat with your registered mobile number and ask for a data summary — we verify your identity via OTP before sending it.

Yes. Submit a deletion request through account settings or live chat. We verify your identity first, then remove personal data that is not subject to legal retention obligations. Some records may be kept for a defined period as required by applicable regulations.

All payment data travels over SSL-encrypted connections. We store only transaction references and amounts — not your bKash, Nagad or Rocket PIN or full credentials. Our servers use access controls so only authorised systems can read transaction records.

We use session cookies to maintain your login and preference cookies to save your layout choices. You can delete or block cookies in your browser settings at any time. Doing so will log you out and reset your saved preferences on that device.

After account closure, we retain limited records for a reasonable period to satisfy any legal or regulatory obligations in your jurisdiction. Once that retention window passes, remaining personal information is securely deleted from our systems.

Our system flags unfamiliar device logins and triggers an OTP verification step sent to your registered mobile number. Access to your wallet and personal details is blocked until you confirm the code, adding a layer of protection against unauthorised entry.

This policy applies wherever you interact with supertower. However, availability of our services depends on your local law and eligible regions. If specific data rights differ in your jurisdiction, we will honour those where legally required upon verified request.

Head to account settings and edit your profile directly — mobile number, email and name can be changed there. For document corrections, contact support via live chat with the updated file. We process corrections after verifying your identity through OTP.

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